Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, or only returnable under certain conditions:
Food items cannot be returned.
Shipping charges are not refunded / reimbursed.
If our shipment to you is refused, or if it's returned to us because of an address error, etc., the cost of return shipping will be deducted from your refund.
If you're planning to reship your order, please check it before you do. We can't be responsible for orders after they've been reshipped.
Alessi items can only be returned if in Brand New, Unused, and Resellable condition.
SodaStream Home Soda Maker Kits are shipped via a special method due to the carbonator canisters they contain. For this reason, if you wish to return a SodaStream Home Soda Maker Kit you must either return it to your local Kitchen Kapers location or ship the return at a shipping center, such as FedEx, that can handle HAZMAT shipments. For more information regarding SodaStream returns, please contact us at 800-455-5567 and we'll be happy to help you locate the nearest shipping center that can accommodate your return.
Susquehanna Glass sets are engraved to order and cannot be cancelled or returned.
Personalized J.K. Adams items are engraved to order and cannot be cancelled or returned.
John Boos Kitchen Furniture items that are special orders cannot be cancelled or returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Books with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Kitchen Kapers, 1250 Marlkress Rd, Cherry Hill, NJ 08003.

Shipping
To return your product, you should mail your product to:
Kitchen Kapers, 1250 Marlkress Rd, Cherry Hill, NJ 08003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping any item, you should use an appropriate corrugated outer shipping carton (like the one we used to ship to you). You should also consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.